Forest Hill Plastic Surgery and Medispa in Toronto

I have been getting my Botox and hydrofacial at this clinic for the past 2 years I always have a truly excellent experience at Forest Hill Plastic Surgery from start to finish. From the moment I walk in, the clinic feels professional, calm, and extremely well organized. The entire team is welcoming, attentive, and genuinely caring.

December 14, 2025

⭐️⭐️⭐️⭐️⭐️ I just had my first lymphatic massage with Keri, and I couldn’t be happier! She took the time to sit with me and patiently answered all of my questions during the session. I was really nervous about anyone touching me after my surgery, but Carrie made everything feel so easy and comfortable. I immediately booked another appointment with her for next week. I’m so thankful for her care and professionalism — thank you so much for all your help, Keri! 💕

November 9, 2025

I recently underwent surgery at Forest Hill with Dr. Augustine and it went fantastic. My entire experience from start to finish was great. I had traveled from Alberta to receive surgery here and I found the communication was great. My appointments were scheduled in advance and providers showed up in a timely manner. I was also very impressed that on the day of surgery, Dr Augustine and the Anesthesiologist really took their time with me before going into the operating room. I would highly recommend this Plastic Surgery Clinic (specifically Dr. Augustine) to anyone!

June 9, 2025

I recently booked a treatment at the Medispa and the customer service was excellent. The Director of Operations, Anna Goth was very attentive to every detail, and demonstrated great empathy when considering my needs. I felt very confident in choosing Forest Hill Medispa based on the high quality of service I received. Most importantly, the final results exceeded all my expectations, remaining consistent with the high level of customer service I received prior to and after the treatment. Thank you.

May 6, 2025

Disappointing Customer Service Overshadows Good Treatment Experience I was first introduced to this clinic by a good friend who had a positive results here, so when I needed a procedure, I didn’t hesitate to schedule a consultation. In November 2022, I flew to Toronto for my first Co2 laser treatment, and Nurse Courage performed the procedure. Despite the ongoing building repairs at the time, Nurse Courage was attentive, professional, and created a peaceful, reassuring environment — exactly what you want when you're undergoing an ablative, potentially harsh procedure. I was impressed with the results of the treatment and the care I received, which led me to book more sessions. A year later, in November 2023, I returned for a follow-up treatment and purchased a package for three additional sessions, paying in full, in cash, as I had done before. I did not receive receipts for any of these payments, either in person or by email, though I do have all the email communication with the clinic detailing the payment amounts and package prices. Fast forward to October 2024 — I had scheduled my third treatment for October 22nd. However, just days before my appointment, I was informed that the session had been canceled. Over the course of several phone calls, I received various explanations: one time it was because "the machine was having a software update," another time it was because "the machine wasn’t in the building," and finally, I was told "the machine was broken." Given that I had booked travel to Toronto specifically for this appointment — including hotel, car rental, and airfare — I was extremely disappointed. I was refunded only for the taxes I paid on the airfare bookings, which did not cover the full costs, thankfully hotel and car rental cancelled my booking successfully. The real frustration came when I tried to resolve the situation with customer service. I spoke with a manager named Anna Goth, and her treatment of me was nothing short of rude. As a loyal customer who has been visiting this clinic for two years, and having paid in advance for multiple treatments, I expected better communication and more respect. The responses I received were inconsistent — one day I was told I would receive a refund via check, the next I was informed that no refunds would be issued at all for prepaid packages. There were also issues with the receipts I finally received — one was issued two years after my payment, and the other a year later, with discrepancies in the amounts listed. At no point did I receive an apology for the inconvenience or the treatment and lies I endured over the phone. Instead, I felt dismissed and disrespected, which has severely impacted my trust in this clinic. Customer service plays a crucial role in the overall experience of any procedure, especially something as personal as a facial ablative treatment. Poor service can easily overshadow any positive outcomes and leave a lasting negative impression. It is important for businesses, especially those offering medical or cosmetic procedures, to handle such situations with integrity and professionalism to foster trust and encourage clients to return and refer others. I still have all the necessary documentation, including emails, screenshots, and communication that could help resolve this situation. If the clinic decides to honor the services I've paid for and properly address my concerns, my case shouldn't be handle by the manager I mentioned above; in that way I may reconsider my stance. As someone who shares their experiences on social media I will document my experience and post it, updating my reviews as well; However, at this point, I am very hesitant to return for future treatments or recommend this clinic to others. I hope the company takes customer feedback seriously and ensures that no one else has to experience the same poor service that I did have.

November 11, 2024