SPA ST. JAMES in Montreal

Though no facility is perfect, Spa St. James @ The Ritz Carleton normally offers a beautiful, enriching and ultra-comforting customer service. However, the ugly crux here regarding deceit & duplicity, which is kept clandestine also from the classy & renowned Ritz-Carleton, is how owner Carol St-James solicits financial advances from loyal customers without following-up on her commitment to pay back, be it via procrastination tactics, bogus cheques and not replying to messages, etc... Thus, the first paragraph in this review does not apply to those who were instrumental to Ms. St-James' move to the Ritz-Carleton several years ago. Accolades in the limelight are more than entitled by Ms. St. James but responsibilities, a minimal gratitude, acknowledgement and business etiquette are disavowed & repudiated beneath the mask of beautification. Unfortunately, this is a stain & tarnish to the reputation and image of the Ritz-Carleton who are not at fault and unaware of this bad behaviour in their basement. Hope this helps.

August 16, 2025

The SPA is actually below the first floor of the hotel... doesn't feel like it so much but it's noticeable... facilities in the spa are ok.... however the roof top pool area is the real star... lap pool, sauna, sun terrace with loungers, inside and out... staff are friendly and good at what they do... recommend the spa to anyone...

August 8, 2025

Truly outstanding experience. From the moment I stepped into the spa, I felt instantly at ease and genuinely happy. The ambiance was calming, the space was beautiful, and the entire experience was exactly what I needed. The staff were incredibly friendly and welcoming—they made me feel cared for without ever rushing me. Everything from the service to the atmosphere was thoughtfully curated to help you unwind. I left feeling refreshed, relaxed, and already thinking about my next visit. Highly recommended for anyone looking for a moment of peace in Montreal.

August 2, 2025

⭐️⭐️⭐️⭐️⭐️ A Perfect Spa Experience for a Special Celebration! We recently visited this spa for a celebration with a group of 8 girls, and I can confidently say it was one of the most incredible experiences we've ever had. From the moment we arrived, the staff went above and beyond to make us feel welcomed and pampered. They thoughtfully decorated the space just for our celebration — every detail was beautifully arranged and added such a personal, festive touch. It was clear that a lot of care and attention went into making our visit special. The accommodations for our group were seamless — not an easy task with 8 people, but everything was perfectly organized. We never felt rushed or overlooked. Each of us received individualized attention, and the treatments were simply exceptional. Every massage and service exceeded expectations — the therapists were professional, attentive, and incredibly skilled. This spa truly made our celebration unforgettable. If you're planning a special event or just want a top-tier spa experience, look no further. We can’t wait to come back!

May 19, 2025

Spa James is such a clean, bright, and calming space. I felt relaxed as soon as I walked in. I went in December, and the holiday decorations inside and out made it feel extra cozy and festive. Everything was so well taken care of, and the staff were genuinely welcoming and always smiling, which made the whole experience even better. A perfect little escape in the city!

May 8, 2025