Hand & Stone Massage and Facial Spa - Toronto Jarvis Adelaide in Toronto

Truly the worst experience I have ever had getting a facial. I am actually shocked at how unprofessional and just plain rude my esthetician was. I have some stubborn blackheads on my nose that keep coming back but all in all are barely visible and when she saw them she acted like it was the most disgusting thing she had ever seen and kept repeating how she couldn't believe I let it get like this and making disgusted noises while extracting. She also barely touched my face for the first half hour and spent the time monologueing at me about her experience working in plastic surgery, what mascara she uses and basically anything but the actual service. When she did ask me questions she had to repeat them multiple times because she wasn't listening to my answers. She asked me FOUR times what products I use and that was something I had already answered in the intake survey (the same survey where I had requested a silent appointment). Yet somehow I was charged over $100 in 'upgrade services' which i don't know how there was possibly time for but at that point I just wanted to get the hell out of there so I took the L. She was also chewing gum the whole time, which I understand is a petty thing to complain about, but when someone is that close to your face loudly smacking gum for an hour it's pretty unpleasant. The staff at reception were great and the facility was nice but this was just such an upsetting experience that I can't see myself ever going back. I actually had a different service booked for later in the week that I cancelled as soon as I got home.

December 9, 2025

Customer service wasn’t my cup of tea. We arrived 10 minutes before our massage and got let into the massage late; we lost time on what was supposed to be a 50 minute massage as a result of the slow check in process. During checkout I paid, and the person at the front desk told me to sit while they served other clients (to be clear service should be complete for a customer before moving on to the next). I found the whole front and back end of the experience to have ruined my experience and I wont return.

November 29, 2025

If I could give zero stars, I absolutely would. My experience here was extremely disappointing. The customer service was terrible from the moment I walked in, and the receptionist was surprisingly rude throughout the interaction. I left feeling frustrated and unheard. I definitely won’t be coming back and cannot recommend this place based on my experience.

November 29, 2025

Came here for facial + massage special I purchased on Travelzoo. Despite the fact that there was a scheduling mixed-up, the staff here handled my situation with professionalism. Mark was able to figure out the situation quickly and Abby provided a great facial with superior customer service. Thanks again

July 16, 2025

I visited this location for the first time today and had a fantastic experience. My therapist, Danielle, was amazing, and the staff were warm and welcoming. I feel significantly more relaxed after my session.

July 16, 2025